Delivery Information

At Potters Cook Shop Independent, we take great care in preparing and dispatching your orders to ensure they reach you safely and promptly.

Order Processing
Orders are typically processed within 1-2 working days (Monday to Friday, excluding bank holidays). During busy periods, such as Christmas, please allow additional time for processing. Once your order has been dispatched, you will receive a confirmation email with tracking details.

UK Mainland Delivery Options
Standard Delivery (3-5 working days): £3.95
Free Standard Delivery on orders over £50
Express Delivery (1-2 working days): £6.95
Next Day Delivery: £9.95 (order before 2pm)

International Delivery
We deliver to selected international destinations. Delivery times and costs vary depending on the location. Please see the shipping calculator at checkout for precise rates and estimated delivery times to your country.

Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via email. This allows you to follow your parcel’s journey until it arrives at your delivery address.

Delivery Issues
If you experience any problems with your delivery, please contact us via our website. Please note that we are not liable for delays once the parcel has been handed to the carrier, but we will do everything we can to assist you.

Important Notes
Delivery times are estimates and commence from the date of dispatch. Occasionally, delays may occur due to high demand or unforeseen circumstances. We thank you for your patience and understanding in such situations.

For more detailed information about our delivery policies, please visit our website.